Refund & Returns Policy
Last updated: 26/07/2026
We want you to love every piece you receive from us. If your purchase is not quite right, we are here to make the return and refund process as simple and straightforward as possible.
1. Returns for Change of Mind
If you change your mind about your purchase, you may request a return within 14 days of receiving your jewelry.
To request a return, please contact us before this period expires. Once your return has been approved, you will have an additional 14 days to send the piece(s) back to us.
Returned jewelry must be:
- Unworn and in its original condition
- Free from damage, marks, or signs of use
- Returned with the original packaging and any included materials where applicable
Where required by applicable law, refunds will include the cost of the returned item(s) and the original standard delivery charge.
Unless the item is faulty, damaged, or incorrect, return shipping costs are the responsibility of the customer.
2. Faulty, Damaged, or Incorrect Jewelry
Every piece is carefully inspected before it leaves us. If your jewelry arrives damaged, has a manufacturing fault, or is not the piece you ordered, please contact our team as soon as possible.
Depending on the circumstances and applicable consumer protection laws, you may be entitled to:
- A repair
- A replacement
- A refund
Please include your order number and, where possible, photographs showing the issue so we can assist you efficiently.
3. Personalized and Made-to-Order Pieces
Personalized, engraved, or made-to-order jewelry cannot be returned or refunded unless the piece is faulty, damaged, or not as described.
4. Earrings and Hygiene Restrictions
For hygiene reasons, earrings that have been worn may not be eligible for return unless they are faulty or incorrect.
5. Refund Processing Time
Approved refunds will be issued to your original payment method within 14 calendar days after:
- We receive the returned piece(s), or
- You provide proof that the piece(s) have been sent back
Please note that your bank or payment provider may require additional processing time.
6. International Returns
Customers outside the UK are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.
Any customs fees, duties, taxes, or charges related to returning an item are the responsibility of the customer unless required otherwise by applicable law.
7. How to Request a Return
To request a return, please contact us at:
Please use the same email address used for your order and include:
- Your order number
- The piece(s) you would like to return
- The reason for your return
If you are requesting a partial return, please include the name and quantity of each item you wish to return.
Our team will review your request and provide the next steps.