Refund & Returns Policy

1. Your Right to Cancel (Cooling-Off Period)

• If you change your mind, you may cancel your order within 14 days from the day after you receive your goods.

• To exercise this right, you must notify us before the 14-day period expires.

• You then have an additional 14 days to return the goods.

• Refunds will include the price you paid for the goods and the standard delivery cost (if applicable).

• You are responsible for the cost of returning the goods, unless otherwise stated.

2. Faulty, Damaged, or Incorrect Goods

• If your item is faulty, damaged, or not as described, you have the right to request a refund, repair, or replacement.

• Within 30 days: you may request a full refund.

• After 30 days and up to 6 months: we will offer a repair or replacement. If this is not possible, a refund will be issued.

• After 6 months: you may still be entitled to a repair or partial refund if you can show the fault was present at delivery.

3. Refund Timeframe

• Refunds will be made to your original payment method within 14 calendar days of:

  • receiving the returned goods, or

  • receiving proof that you have sent them back.

4. Exclusions

The following items cannot be returned or refunded unless faulty:

• Custom-made or personalised products

• Perishable goods (e.g., food, flowers)

• Sealed items (e.g., cosmetics, underwear, hygiene products) once unsealed after delivery

• Digital content once download or streaming has started (with your prior consent)